iCare Apple Premium Service Provider

AppleCare

All Apple hardware comes with a one-year limited warranty and up to 90 days of complimentary telephone technical support. To extend your coverage further, purchase the AppleCare Protection Plan.

Because Apple makes the hardware, the operating system, and many applications, Apple products are truly integrated systems. And only AppleCare products give you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

You get direct, one-stop access to Apple’s award-winning telephone technical support for questions about Apple hardware, OS X, and Apple applications such as iLife and iWork. And only the AppleCare Protection Plan gives you one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  1. Direct access to Apple experts
  2. Global repair coverage1
  3. Onsite repair for desktop computers: Request that a technician come to your work site1
  4. Mail-in repair for portable computers and Apple displays: Mail in your Mac or Apple display using a prepaid shipping box provided by Apple
  5. Carry-in repair: Take your Mac or Apple display to an Apple Retail Store or other Apple Authorized Service Provider

What’s covered — Mac

Your Mac computer

Included accessories such as the power adapter

Apple memory (RAM)

AirPort2

Apple USB SuperDrive (for MacBook Air, MacBook Pro with Retina display, iMac, and Mac mini)

Apple display purchased with your Mac

What’s covered — Apple display

Your Apple display

Built-in camera, mic, and speakers

Included power cord

Whether you’re sitting in the comfort of your home or office or on the go, you can get direct access to Apple experts for questions on a wide range of topics.

Mac support

Using the OS X operating system

Quick how-to questions about iLife and iWork

Connecting to printers and AirPort networks

Apple display support

Connecting to your Mac

Using audio

Video chatting