As an Apple Authorised Service Centre, we can repair most of your Apple products. But for Apple Watch, Airpods, Apple Pencil, Apple TV, Beats and other related Apple accessories the device will be exchanged if there is no damage and is under warranty.
For out of warranty devices, it will be a paid service.
While we can assist with software related issues, part level repair service is not available for Apple Watch. It is possible for the entire device to be replaced at a special price. Tariffs vary depending on warranty & nature of the issue.
The device will need to be diagnosed first. Please do visit your nearest service centre to get your Apple Watch diagnosed.
- Apple Watch Series 5
- Apple Watch Series 4
- Apple Watch Series 3
- Apple Watch Series 2
- Apple Watch Nike
- Apple Watch Hermès
- Apple Watch Edition
Book a Repair
Service Support FAQs
Find answers to the questions we get asked the most.
Also, if there’s anything you need to know about repairs that you can’t find on this page, do call us!
If your device is out of warranty, we charge a service fee when you book the device in.
This fee covers all of our time to process, diagnose and quote for the service required.
If you approve the repair quote there is usually no additional labour fee to pay, you just pay for the parts needed. If you decline the quote then your device is ready to collect and there is nothing further to pay.
Your time at iCare enables you to discuss your issue with a qualified technician in person and allow them [where possible] to create a quote for your approval.
Please note: For liquid damage and no power issues, your device will need a full assessment which cannot be done during your time in store.
The warranty on your device does not cover your data and we cannot accept liability for any data while your device is in for repair.
Please back up your data before bringing it for repair. If you can’t back up your own data for any reason and data is lost, we can attempt data recovery. But it’s much better to back up in advance!
If you need us to do a data recovery, please speak to our technicians for terms, options and prices.
All repairs to hardware faults that haven’t been caused by accidental damage or by cosmetic damage are covered by your warranty. Your technician will advise you during your appointment of your warranty status.
- Accidental damage like liquid damage, smashed screens or damage caused by dropping the device.
- Cosmetic damage including scratches or software issues.
Simply turn up at our one of iCare centres and you can talk with one of our experts so we can get a good idea of the fault with your product. If however, you would like to speak to us before dropping off your machine please feel free to call or e-mail us beforehand to discuss any aspect of your repair.
Assessment charges are discussed before booking your product for service department by the engineer. An engineer will assess the machine and provide you with a quote. Standard charges for assessment will apply for both accepted and rejected quotes. If your machine is under warranty, then the repair will be carried out free of charge. This does not include water damage.
Apple Authorised Service Providers (AASP) are businesses which have been specifically approved by Apple to provide repair services to Apple devices. AASPs can only use genuine parts, sourced direct from Apple and all